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Software problems plague Sony Ericsson | ITWeb

A second of Sony Ericsson's new smartphones, key to its strategy for returning to profit next year, has been hit by software problems in Britain ahead of a critical sales period.

A spokesman for the world's fourth-largest mobile phone maker said a number of users of the new Aino smartphone, part of the company's Christmas line-up, had experienced problems using the touch-screen.

"Obviously, we are working as quickly as possible to solve it [the issue]," Sony Ericsson spokesman Mattias Holm said, adding the issue affects only a small number of customers in Britain.

Earlier this week, Britain's Carphone Warehouse, Europe's biggest mobile phone retailer, temporarily withdrew Sony Ericsson's recently launched Satio smartphone because of a software problem. British retailer Phones 4U followed suit.

"Aino and Satio are Sony Ericsson's key products for the final quarter," said analyst Geoff Blaber from British consultancy CCS Insight.

"These problems couldn't come at a worse time, just as the market approaches the highest volume weeks of the year. They have days not weeks to fix these issues," Blaber said.

Sony Ericsson's Holm said the software problems had only affected a small number of customers in Britain and had not damaged Sony Ericsson's brand.

"At the moment, we don't see any damage or harm done," Holm said. "It is a contained issue affecting only a small number of consumers."

Success in the smartphone market is a key element in chief executive Bert Nordberg's plan for returning the firm to profit next year.

Smartphones, with advanced mobile Internet and networking functions, have been the one bright spot in an otherwise depressed handset market over the last year.

While mobile phone makers have been hurt by the global downturn, Sony Ericsson has also suffered because it has lacked a strong smartphone offering to rival Apple's iPhone and Research In Motion's BlackBerry.

Sony Ericsson lost 199 million euros in the third quarter and has not made a profit since the first quarter of 2008.

Copyright 2009 Reuters Limited. All rights reserved. Republication and redistribution of Reuters content is expressly prohibited without the prior written consent of Reuters. Reuters shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Dear Sony-Ericsson,

If you are gonna survive don't make the same mistakes that some of your competitors are making i.e. bringing devices to the market with software issues. This damages your brand and makes your consumers uncomfortable.

Just sayin...

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Posted November 27, 2009
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Politically (in)correct

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Posted November 25, 2009
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Nokia N97 sw v 20.0.027 - THE GOOD, THE BAD and THE UGLY

So I eventually upgraded to the latest public software version available. This post is appropriately entitled The Good, The Bad and The Ugly. And in that order as well.

THE GOOD
Phone memory management is major improvement. After installing all the applications I was running previously, there's still 47MB free. Ofcourse this will diminish with web browsing, web uploading, email usage etc but this is still about 100% increase in the capacity available previously.
Device speed is dramatically improved, which leads me to believe the the RAM issues are well resolved by now (I seriously need to get an app to monitor this so suggestions welcome)
Maps application updates licenses etc automatically on accessing the app. Didn't try the navigation yet, but expect no major issues here. It is Ovi Maps 3.0 but not the version from Betalabs that I was using with my previous software... Still considering whether I should install that version as the User Interface is much better there but the sw is still little buggy.
Personalisable Homescreen - Some improvements made cos you can move the Clock-Profile-Date widget to any of the other 5 locations (you couldn't do that with the previous version). Not certain of any other "improvements" here.
Capacitive scrolling (I believe that's the right term) works really, really well and in all menus where there's multiple options. And it looks cool as well.

THE BAD
The Facebook application disappeared completely - this I do not understand... unless I did something wrong when I was setting up the device. I had to download it off Ovi Store (which took forever to recognise my credentials) along with other applications that I have downloaded from there. Apps include Shazam, Nimbuzz, and Memory Status (BTW Ovi Store and these apps should go under THE GOOD section of this post cos I am really starting to appreciate the store and the value of the apps there)
The Settings Wizard - I use this primarily for email set up. My expectation was that Nokia Email application and Mail for Exchange files be present on the device to facilitate easy set up of my email accounts. This was not the case. I had to download the Nokia Email client off the website and then set up my account and, install the Mail for Exchange file that I had saved on my computer. Once I had done these, the set up went well and both business and personal email worked as expected.

THE UGLY
Nokia Email Service/Nokia Messaging - I have 2 accounts associated with this service - my gmail and ovimail accounts. On final installation and set up of the client, what should happen is that both Mailboxes automatically appear within the client as has been the case previously. This did not happen. This pains me because it should be 1 of the advantages to using Nokia Messaging for "push" email for personal accounts i.e. 1 set up for all your personal email accounts!!! And the amazing things is that this is how the app was designed and has worked on other Nokia devices as well as N97 in the old software.
Music Player - why have they reverted to presenting the HIDE option as opposed to the EXIT option as with the older phone models when you want to exit the application??? This was an improvement in the Music Player for me and they've now taken a step back by doing this!!! It takes 3 steps to exit the Music Player...

In general, I am content with the final product. But I really wish Nokia would get it right and move forward 1ST TIME.

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Posted November 25, 2009
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Facebookers hit by click-jacking exploit | ITWeb

Facebookers hit by click-jacking exploit

Facebook administrators have blocked a click-jacking exploit that displayed images of a scantily clad woman on profile pages without first prompting the user for permission, writes The Register.

The attack began when a victim encountered the image of the near-naked woman on a friend's profile page along with the words "Want 2 C something hot? Click da button, baby!"

Facebookers who took the bait – and were logged in to their accounts at the time – found their profile pages were updated to include the same image. The more people who fell for the come-on, the more the come-on was presented to new potential victims, giving the attack a viral quality.

Hehe... Be careful what links you click on!!!

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Posted November 24, 2009
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Recession (according to Dilbert)

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Posted November 24, 2009
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How (NOT) to lead by example

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Posted November 23, 2009
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BMW M3 vs Mercedes C63 AMG vs Audi RS4 in Spain - Top Gear - BBC

My all time favorite episode of Top Gear!!!

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Posted November 20, 2009
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Training requiements according to Dilbert

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Posted November 20, 2009
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AP to boost Alcatel-Lucent | ITWeb

AP to boost Alcatel-Lucent

Alcatel-Lucent claims the Asia-Pacific region, particularly India and China, will remain the company's major driver of revenue growth fuelled by technology convergence, reports The Wall Street Journal.

Revenue contributions from the Asia-Pacific region will likely rise further from the third-quarter's 19% of total revenue, Sean Dolan, president for Alcatel-Lucent Asia-Pacific notes.

Dolan says growth in the region will be driven by demand for the convergence of fixed-line and wireless networks by carriers to improve cost efficiencies, and demand for third-generation mobile services with wider bandwidths.

Africa is conspicuous by it's absence here...

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Posted November 20, 2009
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Bytes Communication Systems promotes products that outperform competition | ITWeb

Bytes Communication Systems has announced that the latest Dell'Oro Group reports have found its flagship Alcatel-Lucent switching products to have outperformed the market once again.

These findings mark the 14th consecutive quarter of market growth for the product suite, a remarkable feat considering that overall the market for LAN and WLAN has declined by 22% over the last year, while Alcatel-Lucent product figures remained steady.

Says Nick Hughes, Product Manager at Bytes Communication Systems: “While many competing products in this market have seen significant declines in sales, Alcatel-Lucent has remained consistently stable and has even managed to grow its market share. This is a strong testament to the quality of the products. We are proud to be the premier partner of Alcatel-Lucent in South Africa and be able to offer these best-of-breed products to our customers.”

The success of the brand comes as a result of the company's complete offering, which brings real value to customers, as well as its focus on verticals, such as education, government, healthcare and utilities, which are still investing despite global recession.

“These are significant markets in South Africa, especially with the renewed focus on improving service delivery, and by leveraging the power of Alcatel-Lucent's products, we can work with organisations within these verticals to deliver solutions precisely suited to their needs, using world-class product suites and our own extensive knowledge of the local market,” Hughes adds.

The success of the Alcatel-Lucent data network solutions distributed by Bytes Communication Systems can be attributed to a number of factors. The solutions are highly available, allowing for continuous enterprise business support through network resource and performance, while at the same time being cost-effective and future proofed for improved budget control through scalable technologies and optimised design. The solutions are also secure, which is especially important for business-critical information, and incorporate intrusion detection, prevention and full access control.

“With an easy to manage and interoperable interface for remote, cost-effective control through a centrally managed system that supports industry standards, mobile options that allow employees to work off site through WiFi technology, and superior green credentials for lowering running costs through minimised power consumption and cooling requirements, Alcatel-Lucent network products are well ahead of the game,” concludes Hughes.

Bytes Communication Systems

Bytes Communication Systems is a broad-based supplier of state-of-the-art communication solutions in voice and data and specialises in converged ICT solutions.

We provide our customers with a complete range of end-to-end business communications solutions, including voice servers, contact centres, bandwidth optimisation, security, wired and wireless network infrastructure solutions, managed communication solutions as well as a complete range of pre- and post sales services.

Bytes Communication Systems is a level 3 BBBEE contributor, and a "Value Adding Enterprise", enabling you to claim 137.5% of procurement spend.

 

Editoral contacts

Bytes Technology Group
Marius Venter
Marketing Manager
(011) 345 3000
mventer@bytescomms.co.zaThis e-mail address is being protected from spambots, you need JavaScript enabled to view it

Anti-Clockwise
Charlene Carroll
charlene@anticlockwise.co.zaThis e-mail address is being protected from spambots, you need JavaScript enabled to view it

 

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Posted November 20, 2009
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